Privacy Policy

At Queen Casino, protecting your personal information is a priority. We respect your trust and are committed to handling your data securely and transparently. This Privacy Policy explains how we collect, use, and safeguard your information, helping you understand how your data is treated when you use our services.

Data Processing

This policy describes how Queen Casino processes your personal data in line with gambling regulations. Processing your data is necessary for providing you with access to our games and related services.

Queen Casino is operated by Dama N.V., registered in Curaçao, with its subsidiary Friolion Limited based in Cyprus. Dama N.V. holds a valid gaming license issued by Antillephone N.V.

By using our services, you agree to this Privacy Policy. As we update this policy from time to time, we recommend reviewing it periodically. Continued use of our platform means you accept any changes.

Collection of Information

We collect several types of personal data through your interaction with Queen Casino, including:

Registration and Communication Data: Information you provide during account setup or customer support interactions, such as your name, contact info, and ID documents.
Interaction Records: Logs of emails, live chats, and other communications.
Transaction and Usage Data: Details of your deposits, withdrawals, bets, and site activity.
Compliance Documentation: Information needed to verify your identity and comply with regulations.

Usage of Information

Your data is used for purposes such as:

Processing deposits, withdrawals, and managing your bets.
Providing customer service and support.
Verifying your identity and ensuring regulatory compliance.
Sending marketing communications, only if you’ve given explicit consent.
Detecting and preventing fraud or illegal activities.
Conducting analysis to improve our services.

Marketing Communications

If you opt in, we may send you promotions and updates about Queen Casino’s products and offers. You can opt out at any time through your account settings or by contacting customer support.

Disclosure of Information

Your personal data is never sold or rented. We may share your information:

Within the Queen Casino group to provide seamless services.
With trusted partners for processing payments and compliance.
With third-party providers assisting with payment processing or verification.

All partners are bound by strict confidentiality agreements to keep your data secure.

Data Security and Retention

Queen Casino uses strong security measures to protect your information, following all applicable laws. We retain your data as long as required by law, which includes keeping information for at least five years after account closure to meet anti-money laundering regulations.

Cookies and Tracking

To improve your experience, Queen Casino uses cookies and similar tools to analyze site use and support marketing. You can control cookie settings in your browser, but disabling them may affect how the site functions.

Your Rights and Contact Information

You have the right to access, update, or request deletion of your personal data. You may also object to marketing communications. For any privacy concerns or requests, contact our Data Protection Officer (DPO) by email. Under GDPR, you can also file complaints with the relevant authorities.